Telephone technical support for Proxicast branded products is available Monday through Friday (except holidays) from
9:30 am to 6:00 pm ET (GMT-5) by calling 877-777-7694 or 412-213-2477.
You may also E-Mail your questions to: support@proxicast.com or
complete the form below.
For third-party branded equipment
Technical support for third-party products sold by Proxicast
(e.g. 3G PC-Card modems, amplifiers, antennas, device servers,
etc.) is provided by the original equipment manufacturer.
Please contact them directly with your issue.
For equipment purchased from a reseller, systems integrator or OEM
Primary first-level technical support for the LAN-Cell series
of cellular routers is provided by your Proxicast reseller,
systems integrator or OEM. They can assist you with setup
and configuration of the LAN-Cell 3G router to meet your specific
application requirements. They are most likely already familiar
with your network environment and wireless data needs. Your
reseller will escalate any serious technical issues to us
for timely resolution. Please contact your reseller directly
regarding their current technical support policies and offerings.
For issues related to Cellular Operator Products & Services
Please contact your cellular service provider for questions
related to equipment purchased directly from them (e.g. PC-Card
modems) and for any issues involving cellular service provisioning,
configuration, or billing. Proxicast cannot access your cellular
service account details, even if cellular service was bundled
with your LAN-Cell cellular router. Below are the Customer
Service telephone numbers for the major US cellular carriers.
